Frequently asked questions

Head to our Get Started hub, pick the treatment category that fits your goal (weight loss, energy & longevity, hair, skin, men’s, women’s), and complete the intake form. A board-certified provider reviews your information within 24 hours and prescribes if appropriate. The whole intake takes about 5–10 minutes.

48 states and Washington, D.C. Our provider network is not currently licensed in Alabama or Mississippi, so we are unable to serve residents of those two states. We do not ship or prescribe outside the United States.

Start with the Get Started hub — each category has a brief intake form. Your provider will recommend the best treatment based on your goals, health history, and labs (if applicable). You can also use our AI assistant for quick guidance, or message support to talk it through with a human.

The intake form itself takes 5–10 minutes. Provider review happens within 24 hours. Once approved, prescriptions ship typically within 2–3 business days.

Most therapies start at $199, though pricing varies based on individual health needs and provider recommendations. Complete pricing details become available after creating a client account. See our pricing page for more.

We accept all major credit cards and offer Buy Now Pay Later options on qualified plans. Services may qualify for HSA/FSA reimbursement upon determination of medical necessity — contact support@myprofusions.com for details.

No — our services and therapies are not covered by insurance. Our flat pricing model is designed to be transparent and often more affordable than typical insurance copays plus paperwork hassle. Some patients submit receipts to their HSA/FSA for partial reimbursement.

Yes — we offer a 10% discount to first responders, military, and veterans. We also run periodic promotions throughout the year. Contact support@myprofusions.com with verification to receive your discount code.

No hidden fees. The price you see is the price you pay. Subscription-based prescriptions auto-renew at the rate disclosed during signup — you can pause or cancel anytime through your portal, no fees and no questions asked.

Yes. Many states require a provider visit for weight loss or for dispensing any medication. Profusions partners with Wasef Health and Qualiphy provider groups for clinical care.

Your provider reviews your intake form, goals, and (where appropriate) lab work to recommend the treatment that fits your specific needs — not a one-size-fits-all approach. You’re an active participant in the decision: your provider will explain options and answer questions before you start anything.

Varies by treatment:

• GLP-1 weight loss: 4–8 weeks for measurable change, 6–12 months for major results
• NAD+ and peptide therapy: 2–4 weeks for energy/mood improvements
• Hair loss treatments: 3–6 months
• Acne/skincare: 6–12 weeks

Your provider will set realistic expectations during onboarding.

Yes — when prescribed and monitored appropriately by a licensed provider. Long-term safety profiles vary by medication; your provider will discuss monitoring protocols, recommended labs, and any duration limits for your specific treatment. We don’t take shortcuts on this.

We partner with four LegitScript-certified compounding pharmacies:

• Olympia Pharmacy
• Strive Pharmacy
• Emerald Pharmacy
• Striker Pharmacy

All four are US-licensed and FDA-registered.

Yes. Compounded prescription medications ship directly from our partner pharmacies (Olympia, Strive, Emerald, Striker). Supplements are fulfilled through our Fullscript dispensary.

A compounding pharmacy creates customized medications tailored to individual patient needs — different doses, ingredient combinations, or delivery forms than mass-produced drugs. Our partners are LegitScript-certified, FDA-registered, and US-licensed, held to rigorous safety and quality standards. Compounding has been a legitimate part of pharmacy practice for centuries.

Compounded versions contain the same active ingredient (e.g., semaglutide, tirzepatide) but are made by a compounding pharmacy rather than a major manufacturer. They’re typically:

• More affordable
• Available in flexible doses
• Accessible when brand-name versions are in shortage

Always made by US-licensed, regulated pharmacies under prescription.

The active ingredients in our compounded medications are FDA-approved. Compounded medications themselves are not FDA-approved as finished products — they’re regulated by state boards of pharmacy and FDA-registered compounding facilities (503A and 503B pharmacies). This is standard for all compounded prescriptions in the US.

Most prescriptions ship within 2–3 business days of provider approval and arrive in 2–5 business days via expedited shipping. You’ll receive tracking information by email once your order ships.

Yes. All shipments arrive in plain, unbranded packaging with no medical or product information visible on the exterior. The sender label simply shows the pharmacy name — your neighbor can’t tell what you’ve ordered.

Temperature-sensitive medications (peptides, biologics) ship in insulated coolers with cold packs sized for the duration of transit. We use expedited shipping for these to minimize time in transit and preserve potency. Refrigerate immediately upon receipt per instructions in your package.

Log into your patient portal — your account page has direct controls for active prescriptions, including pause, dose change, and cancel options. Cancellation is immediate and there are no cancellation fees.

Yes. Message your provider through the patient portal at any time to request a dose adjustment, change a treatment plan, or discuss side effects. Providers typically respond within 1 business day.

Absolutely. Profusions is fully HIPAA-compliant. All intake forms, provider communications, prescription records, and chart notes are encrypted and stored in our HIPAA-compliant patient portal. Your health information is never sold or shared with third parties.

For mild side effects, message your provider through the patient portal — they’ll advise on adjustments, timing, or supportive care. For severe or concerning side effects (difficulty breathing, severe pain, signs of allergic reaction), seek emergency care immediately and then notify your provider.

Yes — for most general questions about treatments, eligibility, pricing, shipping, and policies, our AI assistant is the fastest path to an answer. It’s trained on Profusions’s clinical and policy data and available 24/7. For account-specific, billing, or clinical questions about your own chart, use the patient portal or contact support. Try the AI now ↑

Phone is fastest during business hours: (623) 428-4497, Mon, Tue, Thu and Fri, 9am–3pm Arizona time. Email replies typically come within 24 hours at support@myprofusions.com. For clinical questions, message your provider through the patient portal.